Refund Policy

The short version

• An unwanted renewal charge is refunded in full if you tell us within 14 days. We do not ask why.
• The ADHD Focus introductory charges have a 14-day money-back guarantee. Ask within 14 days of the charge for a full refund, even if you viewed the report.
• The first payment on current Testy-me Full Access plans has a 30-day money-back guarantee. These are the plans offered on Pricing and in the Female Archetype funnel. Ask within 30 days for a full refund, even if you viewed or downloaded the report.
• Optional PDF guide purchases are refunded in full on request within 14 days. They are separate one-time purchases, not part of your subscription renewal.
• Cancelling and refunding are different things. Cancelling stops the next charge; a refund returns one already taken. You can ask for both in the same email.
• We refund to the original payment method. Money typically lands in 5–10 business days.
• If something on our site said one thing and your statement says another, you get the money back, regardless of any time limit below.

One-time guide purchases

If you buy an optional Testy-me PDF guide or guide bundle after your report, you can request a full refund within 14 days of that guide charge. We do not ask why, and downloading the guides does not remove this promise. The guide purchase does not renew or change your report subscription. Cancelling that subscription does not take away guides you bought separately.

If a file is missing, broken, or different from the offer, contact us even after 14 days so we can deliver what you bought or refund you. Ask at [email protected]from the email address used at checkout.

A renewal you did not want

This is the common case: you meant to cancel, life happened, and a renewal went through. Tell us within 14 days of the charge and we refund it in full and cancel the subscription. No survey, no explanation required, no partial credit instead of money.

After 14 days we look at it case by case, and we lean towards refunding when the account shows the subscription was not used in that period.

Earlier trial offers

This section applies to earlier Testy-me offers. Current Full Access plans from Pricing and the Female Archetype funnel have the 30-day guarantee below.

The $1.95 you pay to start the 7-day trial buys immediate access to the full report, which is delivered right away. Because it is delivered immediately, it is not automatically refundable.

We will still refund it if you ask within 48 hours and have not downloaded or shared your report, or at any time if the report did not work, did not arrive, or was not what the checkout page described.

ADHD Focus exception: its introductory price may appear as two charges. We refund either or both in full if you ask within 14 days of each charge, even if you have already viewed the report. If you ask us to cancel too, we stop future renewals.

The separate $29.95 charge on day 7 is a renewal, so the 14-day rule above applies to it.

Current Testy-me Full Access: 30-day money-back guarantee

The first payment for a current Testy-me Full Access plan, offered on Pricing and in the Female Archetype funnel, is the selected introductory amount shown at checkout. If you are not satisfied, contact [email protected] within 30 days of that payment and we will refund 100% of the first payment. Viewing, downloading or sharing your report does not remove this guarantee. You do not need to demonstrate progress or explain why.

This guarantee applies to the first payment only. Subscription renewals follow the 14-day renewal refund rule. Cancelling stops future charges; you can request cancellation and a refund in the same email.

Cancelling part-way through a period

When you cancel, you keep access until the end of the period you already paid for, so by default we do not pro-rate. We do make exceptions — if you cancelled within a few days of a renewal and did not use the service in that period, ask, and we will usually refund it.

How to ask for a refund

1. Email [email protected] with the subject "Refund request".
2. Send it from the address you used at checkout, and include the charge date and amount if you have them.
3. For a subscription charge, say whether you also want the subscription cancelled; if you do not say, we cancel it. A guide refund request never cancels your subscription unless you ask us to.

We reply within two business days with a decision. If we approve it, the refund is submitted the same day we reply.

Email a refund requestCancel my subscription

How long it takes

We submit the refund to our payment processor immediately on approval. From there it is your bank's timetable: usually 5–10 business days to appear on a card statement. Some banks show it as a reversal of the original charge rather than a new line, so check the original date too.

What we will not refund

• Charges older than 90 days, unless we made an error.
• Repeat refunds on an account that keeps resubscribing and asking again — at that point we will close the account rather than keep taking money from someone who does not want the product.
• Charges from a different company. If the merchant name on your statement is not ours or our payment processor's, it is not us; check with your bank before assuming.

Nothing here limits rights you have under consumer protection law, including any statutory right to cancel or to a remedy for a service that was not as described.

Please talk to us before your bank

If you do not recognise a charge, email us first. We can tell you what it was and refund it within a couple of days. A bank dispute takes weeks, locks the money while it runs, and gives you a worse outcome than an email would have.

This is a genuine ask, not a legal threat — you keep every right to dispute a charge with your bank, and we will not penalise you for doing so.