Support
Contact us
One inbox, read by people. We reply to everything within two business days, and to anything about money faster than that.
Write from the address you used at checkout when your message is about a subscription — it is how we find your account without asking you for anything else.
Use one of these subject lines
They are not required, but they route your message straight to whoever handles it.
Cancel a subscription
Subject: Cancel my subscription
Reply time: Within one business day, backdated to when you sent it
A charge you do not recognise
Subject: Refund request
Reply time: Two business days, usually same day
Your data — a copy, a correction, deletion
Subject: Privacy request
Reply time: Within 45 days, usually much sooner
Something is broken
Subject: Technical problem
Reply time: Two business days
Before you write
Two things answer most messages faster than we can:
- Help center
Billing, cancelling, results, privacy, technical.
- What you are charged
Every plan, every renewal date, no fine print.
Postal address
TODO Legal Entity Ltd.
TODO registered address
Company number TODO company number
Post is slow and we are small — email gets a much faster answer.