Support
Cancel your subscription
You should not have to hunt for this page or argue with anyone to leave. Pick either route below. Both stop all future charges immediately, and you keep the access you have already paid for.
Fastest
From any receipt email
- Open any receipt or confirmation email from Testy.
- Click Manage subscription.
- Click Cancel plan. That is it — you will see confirmation on screen and get an email.
Always works
Email us
- Send an email to [email protected] with the subject "Cancel my subscription".
- Send it from the address you used at checkout, so we can find your subscription.
- We cancel it and reply to confirm, within one business day.
We backdate every cancellation to the moment your email arrived. If a renewal is charged between you sending it and us reading it, we refund that charge — you do not need to ask.
Opens your email app with the subject already filled in. Nothing is sent until you press send.
What happens when you cancel
- Future charges stop. No exit fee, no final invoice, no notice period.
- You keep access until the end of the period you paid for. Cancelling never takes away time you have already bought. On the 7-Day Full Access, cancelling before day 7 means the $29.95 renewal never happens and you still get the rest of your 7 days.
- Your reports stay readable for the rest of that period.
- Your data stays put until you ask us to delete it, or the retention period in the privacy policy runs out. You can ask for deletion any time — cancelling does not delete anything by itself, and deleting does not require cancelling.
- You can come back later at whatever price is current then.
Already cancelled and still charged?
That is our mistake and we fix it as one. Email [email protected] with the charge date and amount, and we refund it in full. You do not need to justify it. See the refund policy for the full terms.
Not sure what you are subscribed to?
Every plan we sell, what it charges and when it renews is listed on the Subscription & Cancellation Policy. If the charge on your statement does not match anything there, tell us — that is worth knowing about.
One optional thing
If something specific went wrong, we would genuinely like to hear it. There is a line for it in the prefilled email above. It is optional, you can delete it, and your cancellation is processed the same either way. We will not reply with an offer to change your mind.