Subscription support
Cancel your subscription
Send your cancellation request to our team. We review it, cancel renewal and email you a confirmation.
Request cancellation by email
[email protected]
- Write to [email protected] to request cancellation.
- Send it from the address you used at checkout, so we can find your subscription.
- Our team will review your request and reply to confirm. We aim to respond within one business day.
We backdate every cancellation to the moment your email arrived. If a renewal is charged between you sending it and us reading it, we refund that charge — you do not need to ask.
Copy the email address into your email app and write your cancellation request.
What happens when you cancel
- Future charges stop. No exit fee, no final invoice, no notice period.
- You keep access until the end of the period you paid for. Cancelling never takes away time you have already bought. Request cancellation before your next renewal date to stop that charge while keeping access for the rest of your paid period.
- Your reports stay readable for the rest of that period.
- Your data stays put until you ask us to delete it, or the retention period in the privacy policy runs out. You can ask for deletion any time — cancelling does not delete anything by itself, and deleting does not require cancelling.
- You can come back later at whatever price is current then.
Already cancelled and still charged?
That is our mistake and we fix it as one. Email [email protected] with the charge date and amount, and we refund it in full. You do not need to justify it. See the refund policy for the full terms.
Not sure what you are subscribed to?
Every plan we sell, what it charges and when it renews is listed on the Subscription & Cancellation Policy. If the charge on your statement does not match anything there, tell us — that is worth knowing about.