Support

Help center

20 answers, written to be useful rather than to deflect. If yours is not here, email [email protected] and a person replies within two business days.

Billing and plans

What you are charged, when, and why.

What exactly will I be charged, and when?

Our current Testy-me Full Access plans are charged once for their introductory period, then renew automatically. Testy-me Full Access — 1-week introduction: $6.93 for the first 7 days, then $39.98 every month. Cancel anytime. Testy-me Full Access — 4-week introduction: $19.99 for the first 30 days, then $39.98 every month. Cancel anytime. Testy-me Full Access — 12-week introduction: $39.99 for the first 90 days, then $79.98 every 3 months. Cancel anytime. Later renewals follow a calendar-month schedule. Existing subscriptions and older funnel offers keep the terms confirmed at checkout; those are listed separately in the subscription policy. Your receipt and account show your exact renewal date.

Is the introductory period free?

No. For example, the Testy-me Full Access — 1-week introduction costs $6.93 for the first 7 days, then renews at $39.98 every month unless cancelled. Other plans have different introductory periods; the selected terms are shown before you pay.

What is the difference between the plans?

All current plans include all available tests, personal reports and member features. They differ in introductory price, introductory period and renewal schedule. The Testy-me Full Access — 12-week introduction charges $39.99 once for the first 90 days, then $79.98 every 3 months.

Can you change the price I pay?

Not for a period you have already paid for. If we change the renewal price we email you at least 30 days before the first renewal at the new price, and that email states the old price, the new price and the date. Cancel before that date and the new price never applies to you.

My card was declined. What happens to my access?

Our payment processor retries a few times over about two weeks and we email you. Access pauses while the balance is unpaid and comes straight back when a retry succeeds. If none succeed, the subscription cancels itself. We never send unpaid balances to collections and we do not charge late fees.

Cancelling and refunds

One email, no retention script.

How do I cancel?

Write your cancellation request to [email protected] from the address you used at checkout. Our team reviews your request, cancels renewal and replies to confirm. We aim to respond within one business day and backdate cancellation to when your request arrived. No phone call, reason or survey is required.

Do I lose access the moment I cancel?

No. You keep access until the end of the period you already paid for. Cancelling stops future charges; it never takes back time you have bought.

I cancelled but was charged anyway.

We refund it in full, and you do not have to argue for it. Email us with the charge date and amount. We backdate cancellations to the moment your email arrived, so a renewal that slipped through in between is always refundable.

Can I get a refund on a renewal I forgot about?

Yes. Tell us within 14 days of the charge and we refund it in full without asking why, and cancel the subscription at the same time. After 14 days we look at it case by case and lean towards refunding if the account was not used.

Tests and results

What the score means, and what it does not.

Is my result a real psychological assessment?

No. Our tests are educational and entertainment content. They are not clinical instruments, they are not administered by a licensed professional, and they produce nothing resembling a diagnosis. They are also not political advice — a result describes how you answered, it never tells you what position to take.

Can I retake a test?

Yes, as many times as you like. Results move a little between sittings — that is normal for any self-report questionnaire and not a sign the test is broken. If two attempts differ a lot, the interesting question is usually which statements you read differently the second time.

Why did I get a different profile from someone who agrees with me?

Because the test scores several independent dimensions, not one left-right line. Two people can land close together on one axis and far apart on another, and the profile is assigned from the whole shape. It is also why people with nearly identical results reach opposite practical conclusions.

What do the percentages comparing me to other people mean?

They describe people who took this test on this site — a self-selected group, not a representative sample of any population. Treat them as a comparison with other takers, not with the country.

Privacy and your data

Where your answers go, and how to get them back.

Do you sell my answers?

No. We do not sell your answers for money, we do not pass individual answers or scores to advertising platforms, and we do not share them with any political organisation. We treat test answers as sensitive personal information as a matter of policy, whether or not the law requires it.

How do I get a copy of my data, or delete it?

Email [email protected] with "privacy request" in the subject and say whether you want a copy, a correction or deletion. We verify that you control the email address, then respond within 45 days — usually much sooner. A copy of your answers and results comes as JSON. Deleting your data does not require cancelling, and cancelling does not delete your data.

How long do you keep my test answers?

24 months from your last activity. Billing records are kept for 7 years, because tax and accounting rules require it A deletion request overrides all of this except records the law requires us to keep, and we tell you exactly what was kept and why.

How do I change my cookie choices?

Use the cookie settings button on the cookie policy page — your new choice applies immediately. If your browser sends a Global Privacy Control signal we honour it automatically and never ask.

Technical

When something does not work.

I did not get the email with my result.

Check spam and promotions first, and check for a typo in the address you entered. If it is genuinely missing, email us from the address you used and we will resend it. Corporate mail filters are the usual culprit; a personal address almost always works.

Do I need an account to take a test?

No. You can take a test without signing up. If you buy a report, checkout asks for an email to deliver access and payment receipts. Your answers stay on your device while you take the test.

I lost my progress part-way through a test.

Your answers are saved on your device as you go, so refreshing or losing signal normally picks up where you left off. Private or incognito windows, and browsers set to block storage, clear that as soon as the tab closes — in those cases the progress is genuinely gone and the test has to be restarted.

Still stuck?

Email [email protected]. We reply within two business days, and billing problems are usually resolved the same day.

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